FAQ
See Our Customers Most Common Questions
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Frequently Asked Questions
Delivery takes a maximum 5-7 Days. However, in most cases it is quicker than this.
Yes, There is a 1 year warranty on all electric mobility devices as standard.
In the rare occurrence that you receive a faulty product we will resolve this free of charge. You can contact our support team via our contact page.
Yes, we can provide any spare part you may need. You can contact us via our contact page to let us know your specific requirements if you cannot find what you are looking for.
Currently we serve the EU, UK, USA, UAE, NZ, AUS, CA.
Yes, We provide tracking numbers via email. You can track your order by entering your tracking number on our tracking page.
Our Scooters are ready out of the box. Our electric bikes may require minor assembly. However, this is so easy, even a monkey could do it!
Yes, we provide a FREE returns for faulty/broken products. Secondly, We also cover any damages/faults (non user inflicted) for 1 year after your purchase!
You will receive an automated email on the 1 year anniversary of your order with a map of service partners in your locale, along with a portal to book an appointment. You simply show up, and we take care of the rest.
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