We ship to Globally via UPS/DHL tracked shipping, depending on your country.
Delivery Times (Maximum):
7 Days Globally
3-5 Days within Western Europe, Eastern Europe, USA, Middle East, and Oceania.
Free shipping for all orders above €50
During sale periods and promotions the delivery time may be longer than normal.
New Era will accept returns of un-used products, 14 days after the date of receipt.
We will also provide replacements for 'damaged upon arrival' products, and faulty products are covered by warranty for 1 year, with an additional year when our free service is taken advantage of by the customer.
This warranty period will be renewed for an additional year once your free service has been completed by New Era's servicing partner network.
Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed.
Please allow 5-7 business days for refunds to be returned to the original card used to purchase once the return has been processed.
Get in contact with our support team if you have any other questions and/or concerns. Email: firstname.lastname@example.org